Privacy

LITTLE BIRDEE ESPRESSO PTY LTD PRIVACY POLICY

Last Modified: 22/10/2024

This Privacy Policy explains how Little Birdee Espresso Pty Ltd ABN 22 161 597 753 (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or use our website, www.littlebirdee.com.au (“Site”).

Little Birdee Espresso Pty Ltd is committed to protecting your privacy and is bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), which outline the principles concerning the privacy of individuals.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please refrain from using the Site.

1. COLLECTION OF PERSONAL INFORMATION
1.1 Information You Provide
We collect personal information that you voluntarily provide to us when you create an account, submit a customer enquiry, or use other features of the Site. This may include your name, email address, phone number, payment information, and other relevant information required for our services.  
1.2 Automatically Collected Information
When you visit the Site, we automatically collect non-personally identifiable information, including browser type, version and language, operating system, pages viewed, access times, and referring website addresses. This information is used internally to analyse traffic and enhance your experience on the Site.
1.3 Anonymity and Pseudonymity
Where practicable, you have the option to engage with us anonymously or use a pseudonym. However, certain services, such as transactions and account creation, require personal identification.

2. USE OF PERSONAL INFORMATION
2.1 General Use
We use your personal information to provide services, respond to enquiries, process transactions, and improve the Site’s functionality.  
2.2 Non-Personal Information
We use aggregated non-personally identifiable information to improve the design and content of the Site, analyse usage patterns, and provide tailored content.  
2.3 Direct Marketing
We may use your personal information for direct marketing purposes. You can opt-out of receiving marketing communications by following the unsubscribe instructions in the communication or by contacting us directly.
2.4 New Uses of Personal Information  
Should we use your personal information for new, unanticipated purposes not previously disclosed, we will only apply these changes to data collected after the Privacy Policy is updated. We will adhere to the revised policy for any future data collection.

3. DISCLOSURE OF PERSONAL INFORMATION
3.1 Third-Party Service Providers 
We may engage third-party service providers to assist with payment processing, customer support, or delivery. These third parties will only receive the information necessary to perform their services. We ensure these organisations are bound by confidentiality and privacy obligations.  
3.2 Overseas Data Transfers
If we transfer your personal information overseas, we will ensure that the recipient is bound by privacy standards equivalent to those under Australian law.
3.3 Legal Compliance
We may disclose your personal information as required by law, including to comply with the Privacy Act 1988 (Cth), or to protect our legal rights.

4. STORAGE AND SECURITY OF PERSONAL INFORMATION
4.1 Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We use secure third-party payment providers and do not store credit card details on our servers.
4.2 Data Breach Notification 
In the unlikely event of a data breach that may cause serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth) and notify affected individuals and the Australian Information Commissioner.

5. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
5.1 Right to Access
You have the right to request access to your personal information, subject to certain exceptions under the law. To request access, please contact us in writing. We may charge a reasonable fee for retrieving and supplying this information.  
5.2 Correcting Your Information
If you believe that any personal information we hold is inaccurate, incomplete, or out of date, you can request a correction by contacting us.

6. CHANGES TO THIS PRIVACY POLICY
6.1 Policy Updates
We may amend or update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will reflect the changes. Your continued use of the Site after such changes constitutes acceptance of the revised Privacy Policy.

7. CONTACTING US
7.1 Enquiries
If you have any questions about this Privacy Policy or wish to access your personal information, please contact us during business hours by any of the following methods:

Email: [email protected]  
Post: Little Birdee, PO Box 440, Red Hill, QLD 4059, Australia  
Phone: 1800 247 333